Frequently Asked Questions

Every answer below comes from how we actually run the workshop, not from a marketing checklist. Where the honest answer is "we don't do that," we say so and tell you why.

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Quoting and getting started
What do I need to send you to get a quote?

The ideal package is a 3D file (STEP or IGES), a 2D drawing with critical dimensions and tolerances marked, your estimated annual volume, and the material if you've already chosen one. With that, you get a quote and DFM feedback within one business day.

Missing some of it? Send what you have. A photo and a rough sketch is enough to start a conversation, and we'll tell you exactly what we still need and why.

Can you quote from a physical sample, without any drawings?

Yes. Mail us the sample and we measure it and rebuild it in SolidWorks. You review and approve the drawing before we cut any steel, so the part that comes back is the part you signed off on, not our guess at it. Many of our ODM projects start exactly this way, with a worn part and no documentation.

What is your minimum order quantity?

On existing molds there is no fixed minimum. We run prototype batches of a few hundred parts and scale to over a million units a year on the same tooling.

One honest limit: we don't open a new mold for a project worth less than about USD 2,000 in total. Below that, the math doesn't work for either side, and we'd rather tell you now than quote high and waste your week.

How fast will I hear back?

Quote within one business day. If you sent CAD files, DFM comments come with it: wall thickness, draft angles, gate position, anything we'd change before tooling. Questions during a running project usually get answered the same day, because the person reading your email also runs the workshop.

Why is your quote higher than some others I received?

We're usually 10 to 20 percent above low-cost workshops, and we won't negotiate down to match them. What the difference buys: mold steel and coatings we don't cut corners on (the first mold my father made in December 1996 is still in production), inspection that actually happens, and direct engineering answers instead of a week of translated email.

If your project is a one-off prototype where price is everything, a cheaper shop may genuinely be the right choice, and we'll say so. Our pricing makes sense for programs that will run for years, where the cost of a failed mold or a bad batch is much bigger than the per-part difference.

Molds and tooling
Who owns the mold?

You do. You pay for it, it's yours. We store it on our racks, maintain it, and track every shot, but you can move it to another supplier any time you want. We also never modify your mold without written approval. Your tool stays your tool.

How long does a new mold take?

Four to six weeks from approved design to first samples (T1) for a typical small or medium part. You receive T1 samples with a dimensional report and a First Article Inspection for every new mold. Production starts after you approve the samples, not before.

How long will my mold last?

Decades, if it's built and treated properly. Our oldest mold was cut in December 1996 for a dental impression tray. It is still on our racks and still producing parts to the original specification for the same customer, 29 years later.

That isn't luck. It's steel grade, coating, shot tracking, and scheduled maintenance, which is what we mean when we say mold stewardship. Cheap molds are cheap because they skip exactly these things.

Can you take over a mold from my current supplier?

Yes, we've done this many times for both our US and European customers. The standard process:

  • Week 1: mold arrives in Ningbo. Full incoming inspection, dimensional check on critical features, condition photos. You get a transfer report before anything runs.
  • Week 2: T1 sampling to confirm the mold still produces parts to your existing spec, with a dimensional report and material certs.
  • Weeks 3 to 4: a qualification run, typically 500 to 2,000 pieces, for your final approval.

Share the mold's location, weight, and any maintenance history you have, and we'll quote the transfer within one business day.

Do you build molds in-house or buy them from someone else?

In-house. Mold making is run by craftsmen my father trained personally over two decades, in a master-apprentice line that goes back to the workshop's first tool in 1996. That matters for you in one practical way: when a mold needs a repair or a tweak, the people who built it are twenty meters from the press, not at a subcontractor across town.

Quality and certifications
What certifications do you hold, honestly?

Weilin itself holds ISO 9001, recertified in April 2026, covering our Ningbo production.

What we do not hold, so you don't find out late: ISO 13485, FDA registration, and CE marking. We are a component-level supplier. Our customers integrate our parts into their products and handle device registration themselves, which is how our dental and medical gas programs have worked for decades.

For parts that need more press tonnage than our own machines provide, we work with a partner facility in Hefei that holds its own ISO 9001 and IATF 16949. Those certificates belong to the partner, not to us, and we say so up front whenever a project routes through them.

What tolerances can you hold?

±0.05 mm standard, ±0.02 mm on critical features, verified with CMM on critical parts. If your drawing asks for tighter than ±0.02 mm, we'll tell you before quoting whether we can hold it on your specific geometry and material, or whether you should be talking to someone else. Shrinkage behaves differently on every resin, and a tolerance that's easy in POM can be a fight in PA66.

How do you actually control quality?

Each new mold gets a First Article Inspection. Each batch ships with a material certificate (COA) traceable to the resin lot. We keep retain samples from production runs, and critical dimensions are checked on CMM. For one European medical gas customer we work under a signed quality agreement covering change control, raw material traceability, retained samples, and CAPA procedures, and we can discuss the same arrangement for your program.

The number we watch hardest: our medical gas program runs at 4 to 5 defective pieces per month across the whole product family, and neither of our two anchor OEM programs, 29 years and 17 years, has ever had a batch returned.

Can you handle medical-grade materials?

Yes. We regularly process medical-grade PP, PC, PEI, medical silicone, LSR, and TPE. Biocompatibility data (ISO 10993) comes through our resin suppliers and ships with the material documentation on request, along with the batch COA.

What kinds of parts will you refuse?

A few, and it's better you know now:

  • Class II and III medical devices, and complete medical devices of any class. We don't hold ISO 13485, and we won't pretend a Class I workshop is the right home for an implant or a syringe assembly.
  • Optical lenses and precision optics. We don't have the polishing capability, and faking it would show up in your parts.
  • Parts over roughly 2 kg or needing more than 1,000 tons of clamping force. That's past our equipment ceiling even with our large-tonnage partner.

When a project falls outside our depth, we say so in the first reply and, where we can, point you toward the kind of supplier who fits. Wasting your evaluation cycle helps nobody.

Is everything made in your own workshop?

Small and medium parts, which is most of what we do, run on our own five presses (100 to 150 tons) in Ningbo. Projects that need bigger machines, roughly 200 tons and up, run at a partner facility in Hefei with eleven presses from 126 to 1,000 tons. It's a long-standing family connection, their certifications are their own, and if your project would run there, we tell you in the quote, not after the fact.

Materials
What materials do you run?

Around 50 engineering resins across our own machines and our partner's, including PP, PC, ABS, ASA, PA6, PA66 (including 30% glass-filled), POM, PS, PE, PVC, PEI, TPE, LSR, and medical silicone.

The honest version: the materials we know at a different depth are the ones our two markets have used for decades. Dental consumables and medical gas components have taught us more about PP, PC, POM, PA66, and medical-grade elastomers than any datasheet could.

I don't know which material my part needs. Can you help?

Yes, and you don't need to learn polymer science first. Tell us what the part touches, how hot it gets, what forces it sees, and whether it lives indoors or out. We'll shortlist two or three candidates with the price difference spelled out, and tell you which one we'd pick and why.

If you want to do your own homework first, our material selection guide and the free material selector tool cover the same ground.

Can you provide material certificates and compliance documents?

Every batch ships with a COA (certificate of analysis) traceable to the resin lot. RoHS and REACH declarations are available on request through our resin suppliers, and export paperwork includes commercial invoice, packing list, certificate of origin, and material certs. If your quality team needs a specific document format, send us an example and we'll match it.

Will you substitute a cheaper resin without telling me?

No. The grade you approved is the grade in the hopper, and the batch COA proves it. Material substitution without written customer approval is how a molder loses a 29-year customer, which is exactly why we've never done it. If a resin becomes unavailable or a better option appears, you'll hear about it from us first, with data, and nothing changes until you approve it.

Working with us
Who will I actually be talking to?

Frank Lai, the second-generation owner. He reads every inquiry, opens every CAD file himself in SolidWorks, and signs off on every quote. There is no account manager layer and no sales team, which is easy for us to promise because there are only 10 to 30 of us in total.

Email gets answered within one business day. For urgent things during a running project, WhatsApp and WeChat (+86 139 6838 7151) are faster.

How do you protect my design files and IP?

We sign an NDA before receiving any CAD files. Your mold is dedicated to your project, stored securely, and never used for anyone else. One more data point on discretion: we've supplied some customers for 29 years and you won't find their names anywhere on this site, because they haven't given written permission. The same rule will protect you.

What file formats do you accept?

STEP, IGES, STL, Parasolid, SolidWorks (SLDPRT), Creo, and AutoCAD. We review SolidWorks files directly, so DFM feedback comes from the person who will mold the part, without a translation layer in between.

What are your production lead times?

Quote within one business day. New mold in four to six weeks. Production ships 15 to 25 days after you approve T1 samples, depending on quantity and secondary operations. Repeat orders on existing molds skip straight to the production step.

One planning note worth knowing: Chinese New Year closes every factory in China for roughly two weeks, ours included. If your order needs to ship in late January or February, tell us early and we'll schedule around it.

Do you ship to the USA and Europe? On what terms?

Yes, it's most of what we do: dental consumables to the USA for 29 years, medical gas components to Europe for 17. We ship FOB, CIF, or DDP and handle the export documentation, including material certificates and country-of-origin paperwork.

Can you do more than molding, like printing, assembly, or packaging?

Yes. In-house secondary operations include ultrasonic welding, heat staking, silk-screen printing, hot stamping, and assembly. For private label programs we mold in your colors, print your logo, and pack in your retail boxes, so what leaves our dock is ready for your warehouse shelf.

Can we visit or audit your workshop?

Yes, and we'd rather you did. We're in Xiangshan, Ningbo, about three hours from Shanghai. It's a 2,000 square meter family workshop, not a showcase campus. You'll see the presses, the mold racks including the 1996 tool, and meet the people who would actually make your parts. Customers who prefer to start remotely can get a live video walkthrough first, and our batch records are auditable either way.

Your Question Isn't Here?

Ask it directly. You'll get an answer from the owner within one business day, and if the honest answer is "we're not the right factory for this," you'll get that too.